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The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice

Directory

International Readiness

The company can demonstrate how:

  • It has serviced international clients in South Africa or abroad.
  • Products or services impacted clients?
  • They have contributed to employment in South Africa?
  • The company’s ability to create employment for the youth in South Africa.
  • They have contributed to the country’s export revenue.

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Resilience

The company has evaluated a variety of disasters that could face the country or industry. This section will demonstrate your readiness to ensure that the threat of disruption has been curbed and the impact on your clients are limited.

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Customer Centricity

The Company subscribes to the assessment, measurement, and accounting standards of Customer-Centric requirements and therefore is focused on always being responsive and of service to the needs of its Target Market.

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