The Contact Centre Good Business Practice Categories
Compliance
BBBEE /WSP/SARS/professional Body Membership etc – The company is in Good Standing with ALL major statutory compliance requirements
Professionalism
The Company has achieved minimum professional body designations for technical, operational and professional staff levels, statutory or non-statutory.
Customer Centricity
The Company subscribes to the assessment, measurement, and accounting standards of Customer-Centric requirements and therefore is focused on always being responsive and of service to the needs of its Target Market.
Resilience
The company has evaluated a variety of disasters that could face the country or industry. This section will demonstrate your readiness to ensure that the threat of disruption has been curbed and the impact on your clients are limited.
International Readiness
The company can demonstrate how:
- It has serviced international clients in South Africa or abroad.
- Products or services impacted clients?
- They have contributed to employment in South Africa?
- The company’s ability to create employment for the youth in South Africa.
- They have contributed to the country’s export revenue.
