The CCMG is a single, unified and strong voice for the Contact Centre industry, owned and operated by the actual stakeholders within our sector, namely the companies themselves and those employed in the companies. We want the clients, public, stakeholders and government to view the CCMG as accountable for every individual or company associated with the CCMG, to never disappoint them, with our commitment to being accountable and proactive.
Companies operating in any of the Industries, which constitute the scope of the contact centre industry, are entitled to apply for membership. They are entitled to apply to be recognised for their good business behaviour and practice in any/all of the 5 categories, earning themselves their Assessment Certification in the successful categories. Once they obtain membership, the company’s Profile will be displayed on the CCMG Corporate Directory reflecting their Assessment status, which will be placed on the CCMG Website, who will then benefit from a range of services provided by the CCMG. The purpose in catering to Companies as Registered Members of the CCMG is to ensure that those who participate derive the benefits.
The CCMG offers companies that are members an opportunity to be assessed and recognised for their good business practice in five categories. Not every one of these five categories may apply to emerging and small businesses.
BBBEE /WSP/SARS/professional Body Membership etc – The company is in Good Standing with ALL major statutory compliance requirements
The Company has achieved minimum professional body designations for technical, operational and professional staff levels, statutory or non-statutory.
The Company subscribes to the assessment, measurement, and accounting standards of Customer-Centric requirements and therefore is focused on always being responsive and of service to the needs of its Target Market.
The company has evaluated a variety of disasters that could face the country or industry. This section will demonstrate your readiness to ensure that the threat of disruption has been curbed and the impact on your clients are limited.
The company can demonstrate how:
Each element of the Assessment system will have subject matter experts who will assess and evaluate/confirm the information supplied.
Any company involved with supplying solutions or products in the Contact Centre industry can apply. Contact Centres, Contractors, Subcontractors and Operators are eligible.
All companies in the Contact Centre Sector, members of the CCMG, can choose to be assessed by the Council. Depending on the assessment outcome, the company would be awarded recognition for each of the five components of the Good Business Practice recognition.
The sectors as identified by the Council for the Contact Centre Industry are:
The assessment process aims to show the world that the companies listed are committed to maintaining good business practices. The CCMG will showcase the successful components of each company to the industry by way of marketing the companies, and their classification, in any of the 5 categories of good business practices.
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.