The CCMG is offering this opportunity to all corporate members of the CCMG at no additional cost for 2022.
Depending on how many categories you want to apply for, it will take different times. You are welcome to start with one category at a time and re-visit the categories as and when to start populating them.
We suggest that the person appointed to lead this project has access to policies that the company uses. This will speed up the process.
Start with the category that you will qualify for and work through the other categories after that. We will give you feedback as you progress through the category applications.
The CCMG works on a relationship of trust with all our corporate customers. We know that you will provide us with the correct information and not knowingly give us false or inflated information. The council members will be assigned to the various categories and assess the information supplied. The industry and the public are a regular source of reporters that constantly call the CCMG with complaints or experiences good and bad, which does keep us up to date with what is happening in the companies associated with the industry.
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.