The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice


Verpakt Management Services

Verpakt Management Services is an established management firm with a firm foothold in the online media and marketing sphere. Not only do we offer our clients a sophisticated solution that effectively addresses all their needs but we do so with aplomb.

We primarily focus on ROI and with over a decade of favourable results we have set forth to further complement our clients’ offering with our through-the-line marketing solutions that include development, persuasive e-commerce solutions, social media marketing, SEO as well as customer support structures.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


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