The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice


Idahwoods Corporate Services

We understand that each business has a core competency and managing a contact centre may not always be that for you. This is where we come in. By outsourcing your sales, recoveries and customer support services to us, you can focus on your core business while our highly trained and experienced contact centre team manage your call centre needs.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


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