The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice


Pangaea Communication

Pangea Communications has been selling fax platforms and services for 20+ years. In that time, Pangea Concert fax nodes and Reseller Fax services has seen billions of fax pages sent or received, domestically in South Africa and through the Pangea Global Network. Pangea has since also partnered with large international vendors to offer an expanded range of solution to its customers in South Africa and Africa; that includes Data Backup, Language Processing Technologies for call centres, and automated translation services in 50 languages. Pangea is committed to high customer satisfaction and consistently delivered high service levels to its partners.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


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