The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice


SA Business Counsel

SABCo provides strategic consulting services, Business Process Outsourcing services and support services to organisations requiring these services.

We provide support in the form of inbound call centres, WhatsApp support, Webchat Support and Email Support. Our operating model is flexible and team sizes are dependent on the needs of our clients. We currently provide support for the credit operations in the telecommunications sector and customer support in the financial services sectors.

Our consulting services focus largely on credit consulting, business analysis and design and project management across various industries.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


+27 (0)10 003 0020