The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice


Fuel Online Training

FUEL has 20 years’ experience in delivering bespoke ‘Software as a Service’ e-learning solutions that are perfectly suited to Africa. Through our full-service solution, we enable effective online training delivery to countries and companies with connectivity limitations and highly dispersed, white collar and low-literate workforces, ensuring that we reach every client’s brand representative.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


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