The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice


CSS Credit Solutions Services

The CSS Group has the capability of offering opportunities beyond a collections / recoveries operation into the fields of training, IT systems, call centre service offerings, business process outsourcing, document management and legal process. Key to the success of the CSS Group is its ability to offer solutions ahead of its time. Our call centre capabilities supported by our effective document management process, legal capabilities, training expertise and software capability, ensures that we can develop tailor made solutions from start to finish for our clients.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


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