The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice



We provide personalised services to our clients, supported by an experienced leadership team, motivated and well-trained staff, and world-class systems and infrastructure. Our scalable platform ensures that we can quickly build the capacity and resources, either internally or within your organisation, to deliver enhanced collections within your sector.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


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