The ultimate directory for Contact Centres in South Africa with the unique  Grading System

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Mindpearl was established in 1999 as a captive contact centre providing seamless 24/7 customer support services in multiple languages. This was to both customers and passengers of a consortium of 11 European airlines headed by Swissair. Over the years, we have diversified and currently provide 24/7 multilingual contact centre solution to global names in aviation, telecommunication, retail and finance.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


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