The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice



Effective digital marketing is like a spider’s web: inconspicuous, elegant − yet uncompromising. It seduces audiences, enticing them with a smile. But let’s be honest, digital marketing also has an ulterior motive: to hold audiences captive in its silky web. We carry this dark intention deep in our hearts while always keeping a smile on our lips. Which explains our name: Golden Smile Dark Heart.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


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