The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice


CCI Call Centre

CCI South Africa is proud to be the country’s largest international contact centre. Our entire business focuses on delivering effective communication between you and your customers. From handling and resolving day-to-day enquiries to effective problem-solving if things get tough.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


+27 (0)10 003 0020