The ultimate directory for Contact Centres in South Africa with the unique  Grading System

Corporate Good Business Practice


MSS Kapstadt

We are an international language and text processing agency based in Cape Town, South Africa. From here, we offer comprehensive online services for businesses and private clients in Germany, Europe and across the world.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


+27 (0)10 003 0020