Grading for Excellence
The CCMG has launched a Grading System that will assess the companies on 5 levels (5 stars). Each star will be assessed by Independent Companies that are Subject Matter Experts in their fields.
BBBEE Status and Tax Compliance Status
Does the company have personnel with the correct designations?
How well they are treating their customers
Are they geared up to trade internationally
How well are they performing in transforming their company
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.